FAQ

Delivery

We deliver and install all over Thailand, Cambodia, Vietnam & Laos. 

Delivery and installation are free in Thailand, Cambodia and Laos - Vietnam surcharges may apply depending on where you are located. 

In Thailand it is usually within 7 days, other countries delivery times vary based on several factors, but is normally within 4 weeks.

Payment

In Thailand we take a 10,000 Baht deposit to book the table, the balance is then paid to the installers when the table is installed to your satisfaction.

In other countries we ask for 50% when placing the order with the other 50% being paid to the installers on the day of installation.

For the deposit you can pay by cash or bank transfer, for the balance payment we prefer cash.

Sorry, not at the moment, the installers need to be paid in full on the day of installation.

Warranty

5 years on the woodwork, metalwork and slate. Lights are 1 year on the frame and the electrics, lamps and LED panels are not covered. Cloth, balls etc are not covered and they can be damaged easily, but of course when they are installed for the first time will be perfect.

In the extremely rare instance of needing to make a warranty claim just send us an email with a photo of the damaged item and we will send our installers in to replace it the next time we are installing a table in your area.

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